Terms of Sales

The following provisions establish the general conditions of sale of the products offered for sale on the site www.lagrafin-paris.com
Hereinafter referred to as"the mark",
Between,
The brand represented by Charlotte de La Porte
The Director of the publication is Charlotte de La Porte, legal representative of the La Gräfin brand.
E-mail:lagrafin@gmail.com
(hereinafter"the mark)

And,
Any natural person of full age, non-commercial, having the legal capacity to contract, (hereinafter"the customer") making a product purchase on the Site.
In addition to this, you need to know more about it.
The Site is hosted by Wix.com INC 500 Terry A François Blvd San Francisco, CA 94158 USA.
In addition to this, you need to know more about it.
In addition to this, you need to know more about it.
Article 1Object
The purpose of these general conditions of sale is to define the terms of distance selling between the brand"La Gräfin"on the one hand, and any non-commercial person of full age (hereinafter"the Client") making a purchase. on the site on the other hand.
These are written in FrenchThey specify in particular the various stages necessary for the placing of the order by the customer, the terms of payment and delivery, and specify the follow-up of the customer's order.
Article 2Price
The prices of the products applied are those communicated on the site and confirmed to the customer during the validation of the order.
The prices of the products are indicated in euros, and are understood to include all taxes, excluding delivery costs, it being specified that the value added tax is that in force in mainland France on the day of the validation of the order.
The amount of the delivery costs in addition is indicated to the customer directly at the time of the order.The products remain the property of the seller until full receipt of the price by the seller.
The transfer of the risks of loss and deterioration of the products will be carried out after delivery and reception of the products by the customer.
We reserve the right to modify our prices at any time but we undertake to apply the prices indicated on the site at the time of your order.
We inform you that in the event of an incorrect, obviously derisory price (low price) being displayed, for whatever reason (computer bug, manual error, technical error.), The order - even validated by us - will be canceled, which we will inform you as soon as possibleYou will then be able, if you wish, to reorder your order at the corrected and exact price.
Article 3Placing an order
The Customer materializes his order by completing the following six steps:
Step 1:the customer adds the chosen products to his basket, after having selected the desired modelAccess to the basket is possible at any time to modify or validate it.
The basket at the top right of the screen informs the customer that he has taken the selections into account by indicating the number of products it contains.
Step 2:the customer checks the details of his basket which he can modify at any time, and validates it after having chosen his delivery method (normal or express delivery)
The total amount including tax of the order, contains at this stage only the price due for the productsDelivery costs will be indicated later during the order validation process.
Step 3:the customer creates his customer account by entering his full contact details (delivery and billing contact details).
Fields marked with an asterisk (*) are mandatory fields; it being specified that unless otherwise specified by the customer, the billing address will automatically be the same as the delivery address.
Step 4:When validating the order summary, the customer expressly accepts the general conditions of sale in force on the site.
Step 5:the customer chooses his delivery method (the price varies from the delivery method and the destination) then his payment methodThey are then redirected to the secure payment site where they enter their bank details.
Payment is made online by credit cardThe final acceptance of the customer is therefore materialized by the validation of his bank details (bank card number, expiration date and cryptogram).
If payment is accepted, the customer will be redirected to an order confirmation screen on the site.
The placing of an order by the customer implies the full and unreserved acceptance of the latter to these general conditions of sale.Note that the customer is debited at the time of validation of the order.
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Article 3.1. Order confirmation
After the validation of his order, the customer will receive an e-mail confirming:
- the recording of his order,
- details of the items ordered
- the total price
- delivery fees
- an estimate of the delivery date or time
- the chosen payment method
Gräfin reserves the right not to validate the order in the event of:
- abnormal or abusive complaints,
- abnormal orders with regard to the quantities ordered,
- abnormal or abusive exchanges and returns,
- existing dispute (s) with the customer,
- suspicious bank details.
Article 3.2. Order archiving
The details of the order are archived in accordance with article L.134-2 of the Consumer Code, for a period of ten years on a secure server.However, no credit card number is kept.
Article 4Payment Terms
Article 4.1. Payment by credit card.
The price of the products purchased is payable in cash, in full on the day the order is placed by the customer.
Payment is made online, in euros, by credit card or PaypalThe following payment cards are accepted:credit card, Visa, Mastercard, Amex.
The customer's bank account corresponding to the bank card used for payment is debited on the day the order is confirmed by La Gräfin.
In the event of a payment default, an incorrect address or any other problem on the customer's account, La Gräfin reserves the right to block the customer's order until the problem is resolved.
Article 4.2. Secure payment
All purchases made on the site are protected and secure 7 days a week and 24 hours a dayBy clicking on the bank card of their choice, the customer is directed to the secure payment site which integrates the SSL security standard.When paying, the customer indicates his card number, its validity date and the cryptogram on the back of his bank card.
These data are automatically transmitted in encrypted mode (SSL protocol) to be verified in order to prevent abuse and fraud.
Article 5Delivery
Article 5.1. Delivery zones
Gräfin delivers all orders to mainland France, and under certain conditions worldwide.
Article 5.2. Delivery methods and times
  • Home delivery:
For all orders to be delivered in mainland France, the carrier used is Chronopost (express) or Colissimo (normal).
Your package is delivered by hand against signature.
In case of absence, you can choose a new delivery date, making it available at a relay point or at a post office.
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Article 5.3. Shipping cost
The charges include the processing, packaging, shipping, delivery and tracking of your order.
Article 5.4. Order compliance
Upon receipt of the items, it is the customer's responsibility to ensure the compliance of his order.
Any anomaly concerning the delivery such as:

- Damaged package,
- Missing products,
- Deteriorated products,
- Products not in accordance with the order,
Must be notified within the legal deadlines following receipt of the order by registered letter or by email to the following address:lagrafin@gmail.com.
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In the event of non-compliance validated by La Gräfin, the customer makes a complaint by email or registered letter in order to obtain a free return slip.The non-compliant item will therefore be returned to the following address:
The Gräfin
Madame Charlotte de La Porte
36 Boulevard Gouvion Saint Cyr
75017 Paris

To obtain a free return slip, you can write to lagrafin@gmail.com A printable voucher will be provided
It will then be necessary to print it, stick it on the parcel and drop it off at a Post office or at a Point Relais.
Any shipment made by the customer himself, without going through a written request to the email address lagrafin@gmail.com, will not give rise to reimbursements for the delivery costs of this return.
The customer should take care of the packaging and protect the product well so that it is not damaged during transport.The product must not have been worn.
Article 5.5. Product conformity - Guarantee against hidden defects
Products corresponding to these criteria are considered non-compliant:
- error on the model (ex:ordered Le Sellier received the Etrier)
- model received not in conformity with the visual
- general quality subject to validation with customer service and sending photos.
All products benefit from the legal guarantee of conformity (L211-1 and following of the Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the Civil Code), allowing the customer to return the products delivered defective or non-compliant.
"Article L211-4 of the Consumer Code:The seller is required to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery
He is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility."

"Article L211-5 of the Consumer Code:To comply with the contract, the goods must:

  1. Be suitable for the use usually expected of a similar good and, if applicable:
    - correspond to the description given by the seller and have the qualities that the latter presented to the buyer in the form of a sample or model;
    - present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

  2. Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
    - Article L211-12 of the Consumer Code:Action resulting from lack of conformity lapses two years after delivery of the goods.
    - Article 1641 of the Civil Code:The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer does not would not have acquired, or would have given a lower price, if he had known them.
    - Article 1648 al 1 of the Civil Code:The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.
    - In the event of delivery to the customer of a Product which does not comply with the order or reveals a hidden defect, the Customer may return said product to La Gräfin in accordance with the provisions of article 7.
Returned items must not have been worn/used and be in their original packaging (the box containing the handbag must also be in excellent condition)They must also be accompanied by the invoice.
It is up to the customer to provide proof of this return"

The Customer may ask La Gräfin:
- or to be delivered of a product identical to that ordered, within the limit of available stocks;
- or to be delivered of a product of equivalent quality and price, within the limits of available stocks;
- or to be reimbursed for the price of the product ordered and any initial delivery costsThis refund will be made within 15 working days of receipt by La Gräfin of the returned item, by crediting the customer's bank account used to pay for the order.
The costs of returning the product ordered and delivered to the customer, as well as the possible delivery of another product will be borne by La Gräfin.
Free returns only concern shipments from mainland France.

In any case, these provisions do not deprive the customer of the possibility of exercising his right of withdrawal, as indicated in article 6 below.

Article 6Right of withdrawal and Return of ordered items
Article 6.1. In accordance with article L 121-20 of the Consumer Code, the Customer has a period of 14 days from receipt of the items ordered to exercise their right of withdrawal without having to justify a reason or pay a penalty. .
To return the product, the customer just needs to send an email to the following address:lagrafin@gmail.com

The email must contain the following elements:
Title:"Product return"
Order number
Client name
Delivery address
Email address of the linked account
If the customer exercises his right of withdrawal, La Gräfin will immediately send an acknowledgment of receipt of the withdrawal on a durable medium.
To get a free return slip, you can write to lagrafin@gmail.comYou will be provided with a printable voucherIt will then be necessary to print it, stick it on the parcel and drop it off at a Post office or at a Point Relais.
Free returns only concern shipments to Metropolitan France.
Any shipment made by the customer himself, without going through the return form, will not give rise to reimbursements for the delivery costs of this return.These will therefore be the responsibility of the customer.
The first shipment of the product remains the responsibility of the customer and will therefore not be refunded.Only the return costs will be borne by La Gräfin.

Article 6.2. The returned product must be new, unused, and if applicable in its original packaging.
Any item returned soiled and/or damaged by the customer will not be taken back.

Upon receipt of the package, La Gräfin will judge the perfect condition of the returned product.
No return will be accepted if the returned product has been visibly used or damaged by the customer, such use or damage rendering the product unfit for sale.

If the return is refused by La Gräfin for the reasons set out above, the product will then be returned to the customer at the latter's expense without the latter being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of its warranty rights on the products sold.
Article 7 - Complaints - Information
For any information, question or advice, La Gräfin customer service is available to the customer by email at the following address:lagrafin@gmail.com
Article 8Personal data
Article 8.1. The data communicated by the customer on the site, necessary for the processing and delivery of orders, are exclusively reserved for La Gräfin.
In accordance with the amended law of 6 January 1978, relating to computers, files and freedoms, the customer has the right to access, modify, rectify and delete data concerning him.
To exercise this right, the customer requests it by email to the following address:lagrafin@gmail.com

Article 8.2. The customer can subscribe to the La Gräfin newsletter and thus choose to be regularly informed of the offers offered by the brand.He has the option of unsubscribing at any time by clicking on the link provided for this purpose on each of the newsletters.

Article 8.3. Certain web pages of the site may contain cookies which enable the number of visitors to the site to be counted and/or provide La Gräfin with a certain number of indicators in order to better serve its customers.
Article 9Intellectual property rights
All the visual elements of the site are the exclusive property of La Gräfin and benefit from the protection conferred by the provisions relating to trademark and/or patent law.
The total or partial reproduction of one of these elements, whatever it is, on any medium whatsoever and for any reason whatsoever, without the prior and express consent of La Gräfin is strictly prohibited.
Article 10Force majeure
In the event of force majeure as defined by current case law, the performance of La Gräfin's services will be suspended for all or part.Force majeure means any external, unforeseeable and insurmountable event preventing La Gräfin from fulfilling its contractual obligations.
In the event of an event qualified as force majeure according to the previous paragraph, Gräfin undertakes to notify the customer as soon as possible.
Article 11Limitation of Liability
Placing an order implies knowledge and acceptance of the characteristics and limitations of the internet, particularly with regard to technical performance, response times for consulting, querying or transferring information, the risks of interruption, and more. generally, the risks inherent in any connection and transmission on the Internet, the lack of protection of certain data against possible misappropriation and the risks of contamination by possible viruses circulating on the Internet network.
Consequently, La Gräfin can not, under any circumstances, be held liable for any direct or indirect damage resulting from an interruption, from any malfunction, or even from any direct or indirect damage resulting from '' in any way, from a connection to the siteIt is the responsibility of any person connecting to the site to take all appropriate measures to protect their own data and/or software stored on their computer equipment against any attack.The connection of any person to the site is done under his full responsibility.
The responsibility of the"brand"with regard to any product purchased on the site is strictly limited to the purchase price of the latter."The brand"will in no way be responsible for the following losses, regardless of their origin:
  • loss of income or sales
  • operating loss
  • loss of profits or contracts
  • loss of expected savings
  • data loss
  • loss of work or management time
  • image damage
  • loss of luck
  • moral damage.
The documents, descriptions and information relating to the products appearing on the site are not covered by any guarantee, express or implied, with the exception of the guarantees provided for by law.
"The brand"is only required to deliver products that comply with the contractual provisionsThe products are considered to comply with the contractual provisions if the following conditions are met:they must comply with the description and have the characteristics displayed on the site; they must be suitable for the purposes for which products of this kind are generally designed; they must meet the criteria of quality and resistance which are generally accepted for products of the same type and which can be reasonably expected.
Article 12Modification of these General Conditions of Sale
These general conditions of sale are applicable as long as they appear on the site www.lagrafin-paris.com
Gräfin reserves the right to modify them at any time.The new general conditions of sale will be applicable only to orders placed after this modification.
Last update date of the T & Cs:November 2018
Article 13Disputes - Applicable Law
These general conditions of sale are governed by French law.
Any dispute that may arise between the Parties as a result of the formation, interpretation and/or execution of these presents, in the absence of an amicable settlement, fall under the exclusive jurisdiction of the Commercial Court of Paris.